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Post by Catalyst on Apr 28, 2011 15:26:45 GMT -5
I like this song.  |
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Post by kitten on Apr 28, 2011 15:28:58 GMT -5
I mean what else could they have said. Are you seriously this dense? They've barely been in touch with their customer base at all, despite having opportunity after opportunity to do so. I haven't gotten a single e-mail from them, despite them having my e-mail address on file. The proper way to handle this would be to immediately release information on it being down to maintenance due to an outside attack or at least due to unforeseen circumstances, and then let their customer base know about this. Sure, 5 or so days after they made a blog post (which revealed they didn't know about the credit card information), but they've still completely failed at getting in touch with their customers, which is something that is gravely fucking stupid to do. If Sony is this inept, yes, it's that big a deal. Thinking they did anything better than a "bad" job is absolutely ludicrous. Thinking they did as good as even a "bad" job is still pretty crazy. Say what you will about Microsoft, but you will never, ever see them handle a customer service nightmare like this remotely this fucking poorly, and it's considerably less likely you'll see them go through a situation like this, as they're actually proactive about their gaming services and the security on them. RROD's didn't start out with a three-year warranty. Granted, this is a much more serious issue, but MS still didn't handle that with aplomb. RRoD's did have Microsoft being proactive about the situation, however. Before lawsuits came into play, they were already all over the situation with offering a 3 year warranty. Sony went through a similar situation with the PS2 ( link, link - Wiki used to have more on this, but it's been periodically deleted from the PS2 article, probably by Sony... notice how it took about 4 years from the lawsuit being filed before anything was actually done about it) where they were having errors working, but didn't start offering repairs until a long time after the errors had become a public debacle, and only offered repairs for about a year and a half, which was dictated by a class-action lawsuit made against them. It took years before they did anything about it (and relatively few people even heard they could get it repaired), and Microsoft's handling of their console errors is irrefutably more generous and well-known. We've also got Sony's shitty handling of YLOD this generation, too. Yeah, Microsoft has some gaping flaws, I'm not parading them as a hero or anything, but they're infinitely goddamn better than Sony with customer relations and being proactive about their services. |
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Post by muteKi on Apr 28, 2011 15:35:02 GMT -5
I mean what else could they have said. Are you seriously this dense? They've barely been in touch with their customer base at all, despite having opportunity after opportunity to do so. I haven't gotten a single e-mail from them, despite them having my e-mail address on file. The proper way to handle this would be to immediately release information on it being down to maintenance due to an outside attack or at least due to unforeseen circumstances, and then let their customer base know about this. Sure, 5 or so days after they made a blog post (which revealed they didn't know about the credit card information), but they've still completely failed at getting in touch with their customers, which is something that is gravely fucking stupid to do. If Sony is this inept, yes, it's that big a deal. There's also the fact that they didn't encrypt any of this information on the servers. To me that's the biggest failure of all and the one that fills me with the most mistrust against them, especially considering how poor their online services are in most of the country. |
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Post by Catalyst on Apr 28, 2011 15:35:11 GMT -5
Going to news sources and telling their story, seems just a viable a way to spread the info as sending emails to everyone, especially when said emails might've been compromised in the first place. I got all this info just as quickly as everyone else was getting it. Heck this thing has even been on certain news channels, so saying that Sony didn't inform the customer to me is a bit stretching the truth.
Also, is it possible to have a conversation here without this turning into an outright argument?
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Post by Weasel on Apr 28, 2011 15:47:03 GMT -5
Also, is it possible to have a conversation here without this turning into an outright argument? God damn, people! |
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Post by thethird on Apr 28, 2011 15:49:51 GMT -5
Forget about it. It's hardcore gaming.
So, uh, no?
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Post by Weasel on Apr 28, 2011 15:53:25 GMT -5
Forget about it. It's hardcore gaming. Exactly, hardcore gaming, not hardcore arguing. Sigh. =P |
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Post by kitten on Apr 28, 2011 16:11:48 GMT -5
Going to news sources and telling their story, seems just a viable a way to spread the info as sending emails to everyone, especially when said emails might've been compromised in the first place. I got all this info just as quickly as everyone else was getting it. Heck this thing has even been on certain news channels, so saying that Sony didn't inform the customer to me is a bit stretching the truth. Also, is it possible to have a conversation here without this turning into an outright argument? Sony didn't go to these third parties, the third parties went to them. It's Sony's responsibility to get this information out to their customers, and they failed on a critical level. The fact they so heinously failed in informing their customers (on top of their immense failure to protect this information in the first place) is just fucking embarrassing. Almost every news outlet reporting about this shit has commentary about how embarrassing this is for Sony and how poor a job they've been doing, too. The fact you're still this profoundly naive about the whole thing is pretty dumbfounding. |
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chucat
Junior Member
Posts: 90
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Post by chucat on Apr 28, 2011 16:32:37 GMT -5
Forget about it. It's hardcore gaming. Further reason to be playing the Wii.  |
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Post by thethird on Apr 28, 2011 16:36:26 GMT -5
Forget about it. It's hardcore gaming. Further reason to be playing the Wii. ZING |
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Post by clubamerica on Apr 28, 2011 16:49:43 GMT -5
When they first realized they'd been breached they went about discovering whether personal info had been seen, and then afterwards once they found out that that'd been takin' they went on to see whether the more crucial personal info such as credit card info was taken. C'mon really? let's make sure the names and birthdays are safe before we bother to look into more important stuff like, I dunno, credit card numbers? Oh yea, cc numbers. Those things that are WAY more important and that they waited, what 5 days or something before they bothered to make a report about it? I'll have to agree with kittenclanclan, Sony are not very smart. Also, I wouldn't necessarily trust Microsoft with my personal info any more than I would with Sony. Actually if anyone has learned anything about this situation it's that Sony can't be trusted at all. MS keeps track of this stuff, encrypts it, and that's why you have to pay for it. Sony doesn't and doesn't even bother to tell us about it. Now with this being the case you'd have to be crazy not to have already changed your cc info that was on psn. It was kinda funny 'cause just as I started explaining the situation to the bank guy on the phone he knew exactly what I was talking about. I mean I really imagine if cc info is out, that's the FIRST thing they should check and the FIRST thing they should tell us about. Pure irresponsibility on Sony's part. Now I'm sorry for adding to the argument, but I'm not doing it with any anger or frustration. I just really feel that Sony should have to take responsibility for this. They've been far too comfortable with sweeping everything under the carpet up until this point. It's probably not as easy for people to level with me having not gone through the ylod which most people didn't have to, but it really was a big issue for anyone who did have to go through it. I'm just saying I've seen firsthand how horrendous Sony can be with their customers, MS and Nintendo aren't anywhere near this. |
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Post by Feynman on Apr 28, 2011 16:51:18 GMT -5
Yeah, Microsoft has some gaping flaws, I'm not parading them as a hero or anything, but they're infinitely goddamn better than Sony with customer relations and being proactive about their services. This is the truth right here. Sony's customer relations are completely awful in basically every way imaginable. The gross underestimation of their network security is bad enough, but what's worse is the awful job they did in alerting consumers to the problem... it took a full week before they coughed up the information, and I strongly suspect that it's because they were hoping to discover that the problem was minor enough to sweep under the rug. Waiting a week because you hope that maybe it isn't too bad is not acceptable behavior when dealing with something as serious as a security breach. That said, I love my PS3. I love the clean XMB interface, I love the store, I love that it's region-free, I love the exclusives, I love the controller, I love nearly everything about it. What I don't like is the knowledge that if it ever breaks down, I'll have to deal with Sony's horrible customer service. As annoyed as I was when my 360 repeatedly slagged itself (which is why I switched to the PS3 in the first place), Microsoft handled the growing RROD situation well, and they quickly implemented a pretty good program for dealing with the issue. I'm hoping that this disaster is enough to convince Sony that maybe they should stop treating their customers like shit, because they make a good product, and both the product and the customers who enjoy it deserve to be treated a hell of a lot better. |
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Post by zellsf on Apr 28, 2011 17:03:03 GMT -5
Source? That doesn't work for Microsoft? Has this been independently verified?
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Post by clubamerica on Apr 28, 2011 17:02:22 GMT -5
I should add, and most people here are following this, that it is possible and sometimes a good thing to argue about stuff so long as everything acts like adults and does so objectively (granted in this situation it's easy to understand the frustration that's going around). It helps because everyone can offer their point of view with stuff they've had to deal with that other people may not have considered.
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Post by clubamerica on Apr 28, 2011 17:16:54 GMT -5
MS technically uses the same encryption (with more security measures), but they also have people working on and constantly monitoring the servers. Again, this is why you pay for xbl. Also, when it really comes down to it, hackers will try to get into anything, so it stands to reason that xbox has probably dealt with similar problems but was able to resolve them. If you want to read more about it, many xbox users are anxious that this could happen to them as well and have been discussing it. forums.xbox.com/36351526/ShowPost.aspx |
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